std-helpdesk

Level: Organism | Entity: Ticket | Persistence: runtime

2 states, 10 events, 7 transitions

Live Preview

;; app Helpdesk

orbital TicketOrbital {
  entity Ticket [runtime] {
    id : string!
    subject : string
    description : string
    priority : string
    status : string
    assignee : string
  }
  trait TicketBrowse -> Ticket [interaction] {
    initial: browsing
    state browsing {
      INIT -> browsing
        (fetch Ticket)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "stack", direction: "vertical", gap: "lg", className: "max-w-5xl mx-auto w-full", children: [{ type: "stack", direction: "horizontal", gap: "md", justify: "space-between", align: "center", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "inbox", size: "lg" }, { type: "typography", content: "Tickets", variant: "h2" }] }, { type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "button", label: "New Ticket", event: "CREATE", variant: "primary", icon: "plus" }] }] }, { type: "divider" }, { type: "simple-grid", columns: 1, children: [{ type: "stat-display", label: "Open Tickets", value: ["array/len", "@entity"], icon: "inbox" }] }, { type: "divider" }, { type: "data-list", entity: "Ticket", emptyIcon: "inbox", emptyTitle: "No tickets filed", emptyDescription: "Your support queue is clear.", itemActions: [{ label: "View", event: "VIEW", variant: "ghost", size: "sm" }, { label: "Edit", event: "EDIT", variant: "ghost", size: "sm" }, { label: "Delete", event: "DELETE", variant: "danger", size: "sm" }], columns: [{ name: "subject", variant: "h3", icon: "inbox" }, { name: "priority", variant: "badge" }, { name: "status", variant: "badge" }, { name: "assignee", variant: "body" }, { name: "description", variant: "caption" }], variant: "card", gap: "sm" }] }] })
      TICKET_CREATED -> browsing
        (fetch Ticket)
      TICKET_UPDATED -> browsing
        (fetch Ticket)
      DELETE -> deleting
        (fetch Ticket { id: "@payload.id" })
        (render-ui modal { type: "stack", direction: "vertical", gap: "md", children: [{ type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "icon", name: "trash-2", size: "md" }, { type: "typography", content: "Delete Ticket", variant: "h3" }] }, { type: "divider" }, { type: "typography", content: "Are you sure you want to delete this ticket?", variant: "body" }, { type: "stack", direction: "horizontal", gap: "sm", justify: "end", children: [{ type: "button", label: "Cancel", event: "CANCEL", variant: "ghost" }, { type: "button", label: "Delete", event: "CONFIRM_DELETE", variant: "danger", icon: "trash" }] }] })
    }
    state deleting {
      CONFIRM_DELETE -> browsing
        (persist delete Ticket @entity.id)
        (render-ui modal null)
        (fetch Ticket)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "stack", direction: "vertical", gap: "lg", className: "max-w-5xl mx-auto w-full", children: [{ type: "stack", direction: "horizontal", gap: "md", justify: "space-between", align: "center", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "inbox", size: "lg" }, { type: "typography", content: "Tickets", variant: "h2" }] }, { type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "button", label: "New Ticket", event: "CREATE", variant: "primary", icon: "plus" }] }] }, { type: "divider" }, { type: "simple-grid", columns: 1, children: [{ type: "stat-display", label: "Open Tickets", value: ["array/len", "@entity"], icon: "inbox" }] }, { type: "divider" }, { type: "data-list", entity: "Ticket", emptyIcon: "inbox", emptyTitle: "No tickets filed", emptyDescription: "Your support queue is clear.", itemActions: [{ label: "View", event: "VIEW", variant: "ghost", size: "sm" }, { label: "Edit", event: "EDIT", variant: "ghost", size: "sm" }, { label: "Delete", event: "DELETE", variant: "danger", size: "sm" }], columns: [{ name: "subject", variant: "h3", icon: "inbox" }, { name: "priority", variant: "badge" }, { name: "status", variant: "badge" }, { name: "assignee", variant: "body" }, { name: "description", variant: "caption" }], variant: "card", gap: "sm" }] }] })
        (notify "Ticket deleted successfully")
      CANCEL -> browsing
        (render-ui modal null)
        (fetch Ticket)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "stack", direction: "vertical", gap: "lg", className: "max-w-5xl mx-auto w-full", children: [{ type: "stack", direction: "horizontal", gap: "md", justify: "space-between", align: "center", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "inbox", size: "lg" }, { type: "typography", content: "Tickets", variant: "h2" }] }, { type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "button", label: "New Ticket", event: "CREATE", variant: "primary", icon: "plus" }] }] }, { type: "divider" }, { type: "simple-grid", columns: 1, children: [{ type: "stat-display", label: "Open Tickets", value: ["array/len", "@entity"], icon: "inbox" }] }, { type: "divider" }, { type: "data-list", entity: "Ticket", emptyIcon: "inbox", emptyTitle: "No tickets filed", emptyDescription: "Your support queue is clear.", itemActions: [{ label: "View", event: "VIEW", variant: "ghost", size: "sm" }, { label: "Edit", event: "EDIT", variant: "ghost", size: "sm" }, { label: "Delete", event: "DELETE", variant: "danger", size: "sm" }], columns: [{ name: "subject", variant: "h3", icon: "inbox" }, { name: "priority", variant: "badge" }, { name: "status", variant: "badge" }, { name: "assignee", variant: "body" }, { name: "description", variant: "caption" }], variant: "card", gap: "sm" }] }] })
      CLOSE -> browsing
        (render-ui modal null)
        (fetch Ticket)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "stack", direction: "vertical", gap: "lg", className: "max-w-5xl mx-auto w-full", children: [{ type: "stack", direction: "horizontal", gap: "md", justify: "space-between", align: "center", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "inbox", size: "lg" }, { type: "typography", content: "Tickets", variant: "h2" }] }, { type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "button", label: "New Ticket", event: "CREATE", variant: "primary", icon: "plus" }] }] }, { type: "divider" }, { type: "simple-grid", columns: 1, children: [{ type: "stat-display", label: "Open Tickets", value: ["array/len", "@entity"], icon: "inbox" }] }, { type: "divider" }, { type: "data-list", entity: "Ticket", emptyIcon: "inbox", emptyTitle: "No tickets filed", emptyDescription: "Your support queue is clear.", itemActions: [{ label: "View", event: "VIEW", variant: "ghost", size: "sm" }, { label: "Edit", event: "EDIT", variant: "ghost", size: "sm" }, { label: "Delete", event: "DELETE", variant: "danger", size: "sm" }], columns: [{ name: "subject", variant: "h3", icon: "inbox" }, { name: "priority", variant: "badge" }, { name: "status", variant: "badge" }, { name: "assignee", variant: "body" }, { name: "description", variant: "caption" }], variant: "card", gap: "sm" }] }] })
    }
    emits {
      ASSIGN external { id: string }
    }
    listens {
      * TICKET_CREATED -> TICKET_CREATED
      * TICKET_UPDATED -> TICKET_UPDATED
    }
  }
  trait TicketCreate -> Ticket [interaction] {
    initial: closed
    state closed {
      INIT -> closed
        (fetch Ticket)
      CREATE -> open
        (fetch Ticket)
        (render-ui modal { type: "stack", direction: "vertical", gap: "md", children: [{ type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "icon", name: "plus-circle", size: "md" }, { type: "typography", content: "Create Ticket", variant: "h3" }] }, { type: "divider" }, { type: "form-section", entity: "Ticket", mode: "create", submitEvent: "SAVE", cancelEvent: "CLOSE", fields: ["subject", "description", "priority", "status", "assignee"] }] })
    }
    state open {
      CLOSE -> closed
        (render-ui modal null)
        (notify Cancelled info)
      SAVE -> closed
        (persist create Ticket @payload.data)
        (fetch Ticket)
        (render-ui modal null)
        (emit TICKET_CREATED)
        (notify "Ticket created successfully")
    }
    emits {
      TICKET_CREATED
    }
  }
  trait TicketEdit -> Ticket [interaction] {
    initial: closed
    state closed {
      INIT -> closed
        (fetch Ticket)
      EDIT -> open
        (fetch Ticket { id: "@payload.id" })
        (render-ui modal { type: "stack", direction: "vertical", gap: "md", children: [{ type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "icon", name: "edit", size: "md" }, { type: "typography", content: "Edit Ticket", variant: "h3" }] }, { type: "divider" }, { type: "form-section", entity: "Ticket", mode: "edit", submitEvent: "SAVE", cancelEvent: "CLOSE", fields: ["subject", "description", "priority", "status", "assignee"], entityId: "@entity.id" }] })
    }
    state open {
      CLOSE -> closed
        (render-ui modal null)
        (notify Cancelled info)
      SAVE -> closed
        (persist update Ticket @payload.data)
        (fetch Ticket)
        (render-ui modal null)
        (emit TICKET_UPDATED)
        (notify "Ticket updated successfully")
    }
    emits {
      TICKET_UPDATED
    }
  }
  trait TicketView -> Ticket [interaction] {
    initial: closed
    state closed {
      INIT -> closed
        (fetch Ticket)
      VIEW -> open
        (fetch Ticket { id: "@payload.id" })
        (render-ui modal { type: "stack", direction: "vertical", gap: "md", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "eye", size: "md" }, { type: "typography", variant: "h3", content: "@entity.subject" }] }, { type: "divider" }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Subject" }, { type: "typography", variant: "body", content: "@entity.subject" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Description" }, { type: "typography", variant: "body", content: "@entity.description" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Priority" }, { type: "typography", variant: "body", content: "@entity.priority" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Status" }, { type: "typography", variant: "body", content: "@entity.status" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Assignee" }, { type: "typography", variant: "body", content: "@entity.assignee" }] }, { type: "divider" }, { type: "stack", direction: "horizontal", gap: "sm", justify: "end", children: [{ type: "button", label: "Edit", event: "EDIT", variant: "primary", icon: "edit" }, { type: "button", label: "Close", event: "CLOSE", variant: "ghost" }] }] })
    }
    state open {
      CLOSE -> closed
        (render-ui modal null)
        (notify Cancelled info)
    }
  }
  page "/tickets" -> TicketBrowse, TicketCreate, TicketEdit, TicketView
}
orbital ResponseOrbital {
  entity Response [runtime] {
    id : string!
    ticketId : string
    body : string
    author : string
    createdAt : datetime
  }
  trait ResponseBrowse -> Response [interaction] {
    state browsing {
      INIT -> browsing
        (fetch Response)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "stack", direction: "vertical", gap: "lg", className: "max-w-5xl mx-auto w-full", children: [{ type: "stack", direction: "horizontal", gap: "md", justify: "space-between", align: "center", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "message-circle", size: "lg" }, { type: "typography", content: "Responses", variant: "h2" }] }, { type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "button", label: "Compose", event: "COMPOSE", variant: "primary", icon: "edit" }] }] }, { type: "divider" }, { type: "data-list", entity: "Response", emptyIcon: "inbox", emptyTitle: "No messages yet", emptyDescription: "Start a new conversation.", itemActions: [{ label: "View", event: "VIEW", variant: "ghost", size: "sm" }], columns: [{ name: "author", variant: "h4", icon: "message-circle" }, { name: "body", variant: "body" }, { name: "createdAt", variant: "caption", format: "date" }], variant: "card", gap: "sm" }] }] })
      SEND -> browsing
        (fetch Response)
    }
    emits {
      RESOLVE external { id: string }
    }
    listens {
      * SEND -> SEND
      * ASSIGN -> INIT
    }
  }
  trait ResponseCompose -> Response [interaction] {
    initial: closed
    state closed {
      INIT -> closed
        (fetch Response)
      COMPOSE -> open
        (render-ui modal { type: "stack", direction: "vertical", gap: "md", children: [{ type: "stack", direction: "horizontal", gap: "sm", children: [{ type: "icon", name: "edit", size: "md" }, { type: "typography", content: "New Response", variant: "h3" }] }, { type: "divider" }, { type: "form-section", entity: "Response", mode: "create", submitEvent: "SEND", cancelEvent: "CLOSE", fields: ["ticketId", "body", "author"] }] })
    }
    state open {
      CLOSE -> closed
        (render-ui modal null)
        (notify Cancelled info)
      SEND -> closed
        (persist create Response @payload.data)
        (fetch Response)
        (render-ui modal null)
        (emit SEND)
        (notify "Response created successfully")
    }
    emits {
      SEND
    }
  }
  trait ResponseView -> Response [interaction] {
    initial: closed
    state closed {
      INIT -> closed
        (fetch Response)
      VIEW -> open
        (fetch Response { id: "@payload.id" })
        (render-ui modal { type: "stack", direction: "vertical", gap: "md", children: [{ type: "stack", direction: "horizontal", gap: "sm", align: "center", children: [{ type: "icon", name: "eye", size: "md" }, { type: "typography", variant: "h3", content: "@entity.ticketId" }] }, { type: "divider" }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Ticket ID" }, { type: "typography", variant: "body", content: "@entity.ticketId" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Body" }, { type: "typography", variant: "body", content: "@entity.body" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Author" }, { type: "typography", variant: "body", content: "@entity.author" }] }, { type: "stack", direction: "horizontal", gap: "md", children: [{ type: "typography", variant: "caption", content: "Created At" }, { type: "typography", variant: "body", content: "@entity.createdAt" }] }, { type: "divider" }, { type: "stack", direction: "horizontal", gap: "sm", justify: "end", children: [{ type: "button", label: "Close", event: "CLOSE", variant: "ghost" }] }] })
    }
    state open {
      CLOSE -> closed
        (render-ui modal null)
        (notify Cancelled info)
    }
  }
  page "/responses" -> ResponseBrowse, ResponseCompose, ResponseView
}
orbital SupportMetricsOrbital {
  entity SupportMetrics [runtime] {
    id : string!
    openTickets : number
    resolvedTickets : number
    avgResponseTime : string
    satisfactionScore : number
    activeAgents : number
  }
  trait SupportMetricsDisplay -> SupportMetrics [interaction] {
    initial: loading
    state loading {
      INIT -> displaying
        (fetch SupportMetrics)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "scaled-diagram", children: [{ type: "stack", direction: "vertical", gap: "lg", children: [{ type: "breadcrumb", items: [{ label: "Home", href: "/" }, { label: "Support Metrics" }] }, { type: "stack", direction: "horizontal", gap: "md", justify: "space-between", children: [{ type: "stack", direction: "horizontal", gap: "md", children: [{ type: "icon", name: "activity", size: "lg" }, { type: "typography", content: "Support Metrics", variant: "h2" }] }, { type: "button", label: "Refresh", event: "REFRESH", variant: "secondary", icon: "refresh-cw" }] }, { type: "divider" }, { type: "box", padding: "md", children: [{ type: "simple-grid", columns: 3, children: [{ type: "stat-display", label: "OpenTickets", value: ["object/get", ["array/first", "@entity"], "openTickets"] }, { type: "stat-display", label: "ResolvedTickets", value: ["object/get", ["array/first", "@entity"], "resolvedTickets"] }, { type: "card", children: [{ type: "stack", direction: "vertical", gap: "sm", children: [{ type: "typography", variant: "caption", content: "AvgResponseTime" }, { type: "typography", variant: "h3", content: ["object/get", ["array/first", "@entity"], "avgResponseTime"] }] }] }, { type: "stat-display", label: "SatisfactionScore", value: ["object/get", ["array/first", "@entity"], "satisfactionScore"] }, { type: "stat-display", label: "ActiveAgents", value: ["object/get", ["array/first", "@entity"], "activeAgents"] }] }] }, { type: "divider" }, { type: "grid", columns: 2, gap: "md", children: [{ type: "card", children: [{ type: "typography", variant: "caption", content: "Chart View" }] }, { type: "card", children: [{ type: "typography", variant: "caption", content: "Graph View" }] }] }, { type: "line-chart", data: [{ date: "Jan", value: 12 }, { date: "Feb", value: 19 }, { date: "Mar", value: 15 }, { date: "Apr", value: 25 }, { date: "May", value: 22 }, { date: "Jun", value: 30 }], xKey: "date", yKey: "value", title: "Trend" }, { type: "chart-legend", items: [{ label: "Current", color: "primary" }, { label: "Previous", color: "muted" }] }, { type: "graph-view", nodes: [{ id: "a", label: "Start", x: 50, y: 100 }, { id: "b", label: "Process", x: 200, y: 50 }, { id: "c", label: "End", x: 350, y: 100 }], edges: [{ from: "a", to: "b" }, { from: "b", to: "c" }], width: 400, height: 200 }] }] }] })
      LOADED -> displaying
        (fetch SupportMetrics)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "scaled-diagram", children: [{ type: "stack", direction: "vertical", gap: "lg", children: [{ type: "breadcrumb", items: [{ label: "Home", href: "/" }, { label: "Support Metrics" }] }, { type: "stack", direction: "horizontal", gap: "md", justify: "space-between", children: [{ type: "stack", direction: "horizontal", gap: "md", children: [{ type: "icon", name: "activity", size: "lg" }, { type: "typography", content: "Support Metrics", variant: "h2" }] }, { type: "button", label: "Refresh", event: "REFRESH", variant: "secondary", icon: "refresh-cw" }] }, { type: "divider" }, { type: "box", padding: "md", children: [{ type: "simple-grid", columns: 3, children: [{ type: "stat-display", label: "OpenTickets", value: ["object/get", ["array/first", "@entity"], "openTickets"] }, { type: "stat-display", label: "ResolvedTickets", value: ["object/get", ["array/first", "@entity"], "resolvedTickets"] }, { type: "card", children: [{ type: "stack", direction: "vertical", gap: "sm", children: [{ type: "typography", variant: "caption", content: "AvgResponseTime" }, { type: "typography", variant: "h3", content: ["object/get", ["array/first", "@entity"], "avgResponseTime"] }] }] }, { type: "stat-display", label: "SatisfactionScore", value: ["object/get", ["array/first", "@entity"], "satisfactionScore"] }, { type: "stat-display", label: "ActiveAgents", value: ["object/get", ["array/first", "@entity"], "activeAgents"] }] }] }, { type: "divider" }, { type: "grid", columns: 2, gap: "md", children: [{ type: "card", children: [{ type: "typography", variant: "caption", content: "Chart View" }] }, { type: "card", children: [{ type: "typography", variant: "caption", content: "Graph View" }] }] }, { type: "line-chart", data: [{ date: "Jan", value: 12 }, { date: "Feb", value: 19 }, { date: "Mar", value: 15 }, { date: "Apr", value: 25 }, { date: "May", value: 22 }, { date: "Jun", value: 30 }], xKey: "date", yKey: "value", title: "Trend" }, { type: "chart-legend", items: [{ label: "Current", color: "primary" }, { label: "Previous", color: "muted" }] }, { type: "graph-view", nodes: [{ id: "a", label: "Start", x: 50, y: 100 }, { id: "b", label: "Process", x: 200, y: 50 }, { id: "c", label: "End", x: 350, y: 100 }], edges: [{ from: "a", to: "b" }, { from: "b", to: "c" }], width: 400, height: 200 }] }] }] })
    }
    state displaying {
      INIT -> displaying
        (fetch SupportMetrics)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "scaled-diagram", children: [{ type: "stack", direction: "vertical", gap: "lg", children: [{ type: "breadcrumb", items: [{ label: "Home", href: "/" }, { label: "Support Metrics" }] }, { type: "stack", direction: "horizontal", gap: "md", justify: "space-between", children: [{ type: "stack", direction: "horizontal", gap: "md", children: [{ type: "icon", name: "activity", size: "lg" }, { type: "typography", content: "Support Metrics", variant: "h2" }] }, { type: "button", label: "Refresh", event: "REFRESH", variant: "secondary", icon: "refresh-cw" }] }, { type: "divider" }, { type: "box", padding: "md", children: [{ type: "simple-grid", columns: 3, children: [{ type: "stat-display", label: "OpenTickets", value: ["object/get", ["array/first", "@entity"], "openTickets"] }, { type: "stat-display", label: "ResolvedTickets", value: ["object/get", ["array/first", "@entity"], "resolvedTickets"] }, { type: "card", children: [{ type: "stack", direction: "vertical", gap: "sm", children: [{ type: "typography", variant: "caption", content: "AvgResponseTime" }, { type: "typography", variant: "h3", content: ["object/get", ["array/first", "@entity"], "avgResponseTime"] }] }] }, { type: "stat-display", label: "SatisfactionScore", value: ["object/get", ["array/first", "@entity"], "satisfactionScore"] }, { type: "stat-display", label: "ActiveAgents", value: ["object/get", ["array/first", "@entity"], "activeAgents"] }] }] }, { type: "divider" }, { type: "grid", columns: 2, gap: "md", children: [{ type: "card", children: [{ type: "typography", variant: "caption", content: "Chart View" }] }, { type: "card", children: [{ type: "typography", variant: "caption", content: "Graph View" }] }] }, { type: "line-chart", data: [{ date: "Jan", value: 12 }, { date: "Feb", value: 19 }, { date: "Mar", value: 15 }, { date: "Apr", value: 25 }, { date: "May", value: 22 }, { date: "Jun", value: 30 }], xKey: "date", yKey: "value", title: "Trend" }, { type: "chart-legend", items: [{ label: "Current", color: "primary" }, { label: "Previous", color: "muted" }] }, { type: "graph-view", nodes: [{ id: "a", label: "Start", x: 50, y: 100 }, { id: "b", label: "Process", x: 200, y: 50 }, { id: "c", label: "End", x: 350, y: 100 }], edges: [{ from: "a", to: "b" }, { from: "b", to: "c" }], width: 400, height: 200 }] }] }] })
      REFRESH -> refreshing
        (fetch SupportMetrics)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "scaled-diagram", children: [{ type: "stack", direction: "vertical", gap: "lg", children: [{ type: "breadcrumb", items: [{ label: "Home", href: "/" }, { label: "Support Metrics" }] }, { type: "stack", direction: "horizontal", gap: "md", justify: "space-between", children: [{ type: "stack", direction: "horizontal", gap: "md", children: [{ type: "icon", name: "activity", size: "lg" }, { type: "typography", content: "Support Metrics", variant: "h2" }] }, { type: "button", label: "Refresh", event: "REFRESH", variant: "secondary", icon: "refresh-cw" }] }, { type: "divider" }, { type: "box", padding: "md", children: [{ type: "simple-grid", columns: 3, children: [{ type: "stat-display", label: "OpenTickets", value: ["object/get", ["array/first", "@entity"], "openTickets"] }, { type: "stat-display", label: "ResolvedTickets", value: ["object/get", ["array/first", "@entity"], "resolvedTickets"] }, { type: "card", children: [{ type: "stack", direction: "vertical", gap: "sm", children: [{ type: "typography", variant: "caption", content: "AvgResponseTime" }, { type: "typography", variant: "h3", content: ["object/get", ["array/first", "@entity"], "avgResponseTime"] }] }] }, { type: "stat-display", label: "SatisfactionScore", value: ["object/get", ["array/first", "@entity"], "satisfactionScore"] }, { type: "stat-display", label: "ActiveAgents", value: ["object/get", ["array/first", "@entity"], "activeAgents"] }] }] }, { type: "divider" }, { type: "grid", columns: 2, gap: "md", children: [{ type: "card", children: [{ type: "typography", variant: "caption", content: "Chart View" }] }, { type: "card", children: [{ type: "typography", variant: "caption", content: "Graph View" }] }] }, { type: "line-chart", data: [{ date: "Jan", value: 12 }, { date: "Feb", value: 19 }, { date: "Mar", value: 15 }, { date: "Apr", value: 25 }, { date: "May", value: 22 }, { date: "Jun", value: 30 }], xKey: "date", yKey: "value", title: "Trend" }, { type: "chart-legend", items: [{ label: "Current", color: "primary" }, { label: "Previous", color: "muted" }] }, { type: "graph-view", nodes: [{ id: "a", label: "Start", x: 50, y: 100 }, { id: "b", label: "Process", x: 200, y: 50 }, { id: "c", label: "End", x: 350, y: 100 }], edges: [{ from: "a", to: "b" }, { from: "b", to: "c" }], width: 400, height: 200 }] }] }] })
    }
    state refreshing {
      REFRESHED -> displaying
        (fetch SupportMetrics)
        (render-ui main { type: "dashboard-layout", appName: "Helpdesk", navItems: [{ label: "Tickets", href: "/tickets", icon: "inbox" }, { label: "Responses", href: "/responses", icon: "message-circle" }, { label: "Metrics", href: "/metrics", icon: "layout-list" }], children: [{ type: "scaled-diagram", children: [{ type: "stack", direction: "vertical", gap: "lg", children: [{ type: "breadcrumb", items: [{ label: "Home", href: "/" }, { label: "Support Metrics" }] }, { type: "stack", direction: "horizontal", gap: "md", justify: "space-between", children: [{ type: "stack", direction: "horizontal", gap: "md", children: [{ type: "icon", name: "activity", size: "lg" }, { type: "typography", content: "Support Metrics", variant: "h2" }] }, { type: "button", label: "Refresh", event: "REFRESH", variant: "secondary", icon: "refresh-cw" }] }, { type: "divider" }, { type: "box", padding: "md", children: [{ type: "simple-grid", columns: 3, children: [{ type: "stat-display", label: "OpenTickets", value: ["object/get", ["array/first", "@entity"], "openTickets"] }, { type: "stat-display", label: "ResolvedTickets", value: ["object/get", ["array/first", "@entity"], "resolvedTickets"] }, { type: "card", children: [{ type: "stack", direction: "vertical", gap: "sm", children: [{ type: "typography", variant: "caption", content: "AvgResponseTime" }, { type: "typography", variant: "h3", content: ["object/get", ["array/first", "@entity"], "avgResponseTime"] }] }] }, { type: "stat-display", label: "SatisfactionScore", value: ["object/get", ["array/first", "@entity"], "satisfactionScore"] }, { type: "stat-display", label: "ActiveAgents", value: ["object/get", ["array/first", "@entity"], "activeAgents"] }] }] }, { type: "divider" }, { type: "grid", columns: 2, gap: "md", children: [{ type: "card", children: [{ type: "typography", variant: "caption", content: "Chart View" }] }, { type: "card", children: [{ type: "typography", variant: "caption", content: "Graph View" }] }] }, { type: "line-chart", data: [{ date: "Jan", value: 12 }, { date: "Feb", value: 19 }, { date: "Mar", value: 15 }, { date: "Apr", value: 25 }, { date: "May", value: 22 }, { date: "Jun", value: 30 }], xKey: "date", yKey: "value", title: "Trend" }, { type: "chart-legend", items: [{ label: "Current", color: "primary" }, { label: "Previous", color: "muted" }] }, { type: "graph-view", nodes: [{ id: "a", label: "Start", x: 50, y: 100 }, { id: "b", label: "Process", x: 200, y: 50 }, { id: "c", label: "End", x: 350, y: 100 }], edges: [{ from: "a", to: "b" }, { from: "b", to: "c" }], width: 400, height: 200 }] }] }] })
    }
    listens {
      * RESOLVE -> INIT
    }
  }
  page "/metrics" -> SupportMetricsDisplay
}

Loading preview...

Orbital Visualization

Loading visualization...

Entity Fields

Field	Type	Default
id	string	-
subject	string	""
description	string	""
priority	string	"medium"
status	string	"open"
assignee	string	""

States

State	Type
browsing	Initial
deleting	-

Events

Event	Payload
INIT	-
CREATE	-
VIEW	id: string
EDIT	id: string
DELETE	id: string
TICKET_CREATED	data: object
TICKET_UPDATED	data: object
CONFIRM_DELETE	-
CANCEL	-
CLOSE	-

Transitions

From	Event	To	Effects
browsing	INIT	browsing	2 effects
browsing	TICKET_CREATED	browsing	1 effect
browsing	TICKET_UPDATED	browsing	1 effect
browsing	DELETE	deleting	2 effects
deleting	CONFIRM_DELETE	browsing	5 effects
deleting	CANCEL	browsing	3 effects
deleting	CLOSE	browsing	3 effects

Emits

• [object Object]

Listens

• [object Object]
• [object Object]